This policy explains how Élite Pneus Mécanique ("we", "the shop") collects, uses, and protects your personal information, in compliance with Quebec's Law 25 (the Act to modernize legislative provisions as regards the protection of personal information).
1. Who we are
Élite Pneus Mécanique
160A Arthur-Sauvé Blvd
Saint-Eustache, Quebec J7R 2H9
Phone: (450) 598-4449
Email: info@elitepneusmecanique.ca
2. Person responsible for personal information protection
Angelo Grigoropoulos, owner.
For any question regarding this policy or to exercise your rights, contact him at the address above.
3. Information we collect
When you fill out the booking form
- Your name
- Your phone number
- The service you're requesting
When you call or email us
- Your name, contact details, and the content of your request
- The history of your visits to the shop (invoices, estimates, work performed)
When you visit this website
- Anonymized analytics via Cloudflare Web Analytics (page views, country, device type, no cookies, no personal identifier)
- Google Ads conversion tracking via Google Tag (gtag.js), records interactions such as clicks on the phone number or directions link, so we can measure the effectiveness of our advertising. Google may set cookies for this purpose. No name, email, address, or other directly identifying information is transmitted. You can opt out of Google's personalized advertising at adssettings.google.com.
- Website analytics via Google Analytics 4, measures page views, session duration, traffic sources, and visitor journey through the site, for statistical purposes and to improve our services. Google sets cookies for this purpose. IP addresses are anonymized. No name, email, or other directly identifying personal information is collected. You can install the Google Analytics Opt-out Browser Add-on to prevent collection.
4. Why we collect this information
- To confirm and schedule your appointment
- To perform and document the work on your vehicle
- To meet our legal and warranty obligations (Bumper to Bumper)
- To improve our customer service
5. Who we share information with
We never sell your personal information. We only share it with:
- The Bumper to Bumper network, when a national warranty applies to installed parts
- Authorities when required by law
- Our technical subcontractors (Cloudflare hosting, email, Google Ads and Google Analytics for advertising measurement and web analytics), who are bound by strict confidentiality obligations
6. Hosting and transfer outside Quebec
This site is hosted on Cloudflare infrastructure, which may route requests through data centers located outside Quebec and Canada. No identifiable personal data is stored on that infrastructure by default.
7. Retention period
- Unfulfilled booking requests: 12 months
- Customer records (invoices, work history): 7 years, per tax and warranty requirements
- Web analytics: 6 months, anonymized
8. Your rights
Under Law 25, you have the right to:
- Access the personal information we hold about you
- Request its correction
- Request its deletion (subject to legal retention obligations)
- Withdraw your consent
- File a complaint with the Commission d'accès à l'information du Québec
To exercise these rights, write to us at info@elitepneusmecanique.ca. We'll respond within 30 days.
9. Cookies
This site uses cookies set by Google (via Google Ads and Google Analytics 4) to measure advertising effectiveness and website usage. Cloudflare may also set technical cookies essential to the site's operation and security. No third-party advertising cookies beyond Google are set. See section 3 above for opt-out options.
10. Changes
We may update this policy. Any changes will be posted on this page with a new effective date.